hello everybody,
first of all congratulations for the best website on earth. some days ago I joined, and I have to say that this website is worth every single cent.

my question: I looked trough the shop, but I couldn't find any posters.
I want to decorate my wall with one or two large posters. I'm thinking of a softcore one, showing a dominatrix in leather or latex. you have so wonderful girls in your mags and films. but no hard one, 'cause when my grandma visits me, I don't want her to black out :wink:

Is there any chance to get one?

thx for your answer

greetings from germany

p.s.: sorry for my bad english :?

almost certainly you will get posters on the erotic fairs like Venus in Berlin...

Hi there,

You are right, we do not sell posters in the shop at the moment. We have had a lot of requests so we are looking into having them for sale in the future.

In the meantime, email me your address and I will see what I can do :wink:

Fiona

we do not sell posters in the shop at the moment. We have had a lot of requests so we are looking into having them for sale in the future.

Great idea, minxxx. It would be superb if some of the images from the wallpaper section of p.com were made available in the shop as posters. These highly designed, aesthetically pleasing softcore images of our favourite hardcore porn stars would look fantastic on real paper, hanging on a real wall.

This is a bit off subject. I've noticed that on the pages of the coming soon and new released movies one can see an expanded picture the movie's box covers. However, one is unable to do so with the magazines. It would be a nice feature to see larger pictures of the coming soon and newly released magazine covers, especially before they hit the actual stores.

Hello is anyone there?

nobilise

This is a great suggestion. I'll speak with the content team to see if we can get that going on our newest magazines.

This is a great suggestion. I'll speak with the content team to see if we can get that going on our newest magazines.
How about mouse pats? I really would like to have a Private softcore mouse
pat :D

-- Bram

When can we expect all of these major changes to occur in the Shop? Right now I'm not a member of private.com, but I would especially like to be able to see enlarged pictures of the magazine covers sometime soon.

We have been in testing phase for the past few weeks and right now nerdgirl and our shop tech guy are working full time on getting the shop finished. We then have to do the production work, add all the movies etc.
Realistically it will probably be 6-8 weeks before we will be live, all going well!

We hope you will think it is worth the wait!

Fiona

Hey it's nearly been 12 weeks and there still hasn't been any changes in the shop. I would like to see an enlarged picture of the magazine covers that have yet to be released or even be in the members site. What's the delay? :x

I would like to see an enlarged picture of the magazine covers that have yet to be released or even be in the members site. What's the delay? :x

If you can't wait, do it yourself (http://homokaasu.org/rasterbator/)!

Thanks for the suggestion Mason, however, it's just not the same. As I enlarged the pictures the resolution got more and more blurry. I honestly don't see any reason why the shop just can't make an enlarged picture of the magazine cover whenever they make the posting of a new magazine. After all the shop does it for everything else.

I'm sorry for bringing this up again but what's going on with the Private Shop one day we hear there will be all of these improvements and it just keeps getting worse or it remains the same time and time again. Is there not enough people on the staff which keeps such necessities from getting done? Or maybe the staff is taking too many holidays? Is the company running a business or a casual hobby? Bottom line here, "just what is going on here" :?: The time this company wastes is the money that good and loyal customers spend. I wish I didn't have to sound so harsh but we "are" people behind the words which are typed in this forum as well as buying the products and subscribing to the services of Private and we should be treated as people. I think if anyone on the staff of Private were to trade places with any one of its fans would also be sorely disappointed with the company as a whole in how they've handled their business. I would really like to remain as a loyal customer but it's very hard considering the circumstances. :evil:

Hi nobilise and everybody,

We are sorry cause things are not as you requested. We won't make false promises about timing but there will be a meeting and this issue amongh others will be brought up. We are already working on it but cannot assure when it will happen.

Mermelade

I think things should be put in perspective a little. The specific improvement nobilise was requesting is the availability of larger images of new magazine covers. This is a very good suggestion. We might not have these larger covers in the shop yet, but still the shop does a reasonably good job of showing and informing us about what we're considering buying. The only thing which occasionally puts me off is when the blurb for a film is slightly misleading, but that's not really the fault of the shop, e.g. the description of 'Blowjob Mania' as "cum-drenched" or the choice of the title "Whores Love To Swallow" for 'Bukkake #4' (I agree with 30522783 about that.) True, a shopper who also subscribes to Private.com has much more opportunity to sample and find out about Private wares than a shopper who doesn't... but generally, in its current condition, the shop gives us enough to go on, and I don't blame Private for charging a website subscription fee for those who want to see more of each product.

Nobilise's criticisms are related to particular aspects of the presentation of the shop on the net. In fairness, I think it should be said again that the shop delivers an excellent service in terms of processing orders, promptness of delivery and the quality of its Customer Services Department. In these respects the shop's standards are exactly what you'd expect of a large international retail company... For a Brit like me, when it comes to buying porn, that quality of service still takes a lot of getting used to - given my memories of 'the bad old days' (pre-internet) when the only way to get mainstream porn was to risk being ripped off by dodgy dealers flogging nasty pirate copies. (Nowadays a 'nasty' copy of 'Pirate' is only a few clicks away!)

baskkk

My comments are not specific to just my request, but to everyone who has posted any concern on this forum. I find it completely and totally unacceptable from a consumer's point of view to be brushed off or ignored. I don't pay nor do I believe that anyone else pays for such treatment. Look almost anywhere in this forum and you'll see exactly what I'm talking about regarding services from either the Shop or the Member's site. I really do wish I was a fly on the wall over there so I could find out what's going on over there, because I know what's not going on.

Hi, nobilise. I don't think I agree with you. I'm nothing to do with Private, and I can't speak on their behalf, but this is how I see things...

If you buy something from the shop, they send it to you promptly. That's not being ignored, and you get what you've paid for. If you want a particular type of product you can look for it in the shop, but if they don't happen to sell it you can seek what you want somewhere else, from another brand. That's a basic law of the market place.

If an individual paying customer has a problem with specific purchases, or if they encounter technical difficulties with a service they have received from the shop or site, they can always post this problem directly to the relevant customer services team - and then it would be reasonable to expect a definite and personal response. Like I said, I've always found Private to be 'customer-oriented' if there's been a problem with anything I've bought. The forum, surely, is different; it's a place for people to chat and "have their say", but it's not a customer services department and it's not necessarily a context in which every post is going to get a personal answer from the company.

If you have suggestions about how the shop or the site could re-organise their displays you can ask about it on the forum, but in the end it's up to the company how they market their products and maintain their services. Overall, despite the odd minor glitch, I happen to think that the members' site is very good value - it's a lot better deal than many other paysites. Of course, the company would do well to take on board customers' observations, ideas and stated preferences. I myself often make observations or pass comment in the forum, although, to be honest, so few of us do this (relatively) that the points of view we express can't necessarily be considered as 'representative'. Fiona, Mermelade and Rikkytawn appear to keep up a reasonable level of surveillance.

Now I'm going to be controversial. As a product, high-quality porn is an aid to masturbation, stimulating strong responses in the consumer - intense personal pleasure. As a company which has lasted so long, Private has its fans - devotees whose absorption with the material is more than just a question of making a series of purchases. There's even been a thread in the forum where people have confronted the question as to whether or not they're addicts. It's hardly surprising, then, if sometimes some Private's customers develop a strong emotional investment in their queries, quibbles and complaints, which far exceeds what they would feel (for example) if they were popping into a DIY store to straighten out an order for goods or services there. I suppose that difference is something which the employees of a porn company become aware of (and become wary of) if they have a role which includes interface with customers.

baskkk

Baskkk,

I don't understand why you don't understand Noblise's point.
Look at this topic.

On 3 October 2004 (one year ago) Noblise wrote:

Sun Oct 03, 2004 5:59 am Post subject:

--------------------------------------------------------------------------------

This is a bit off subject. I've noticed that on the pages of the coming soon and new released movies one can see an expanded picture the movie's box covers. However, one is unable to do so with the magazines. It would be a nice feature to see larger pictures of the coming soon and newly released magazine covers, especially before they hit the actual stores.

On 14 october 2004 Nerrdgirl wrote:
nobilise

This is a great suggestion. I'll speak with the content team to see if we can get that going on our newest magazines.

To create that it's just a very simple change. After one year it still hasn't changed.

On 9 march this year Noblise wrote:
When can we expect all of these major changes to occur in the Shop? Right now I'm not a member of private.com, but I would especially like to be able to see enlarged pictures of the magazine covers sometime soon.

One day later Fiona Wrote:
We have been in testing phase for the past few weeks and right now nerdgirl and our shop tech guy are working full time on getting the shop finished. We then have to do the production work, add all the movies etc.
Realistically it will probably be 6-8 weeks before we will be live, all going well!

We hope you will think it is worth the wait!

Fiona
The only thing that has changed is that Private have removed all birthday's from the actresses and allmost all releasedates from the products. Why?
And look at this http://forum.private.com/viewtopic.php?t=47&start=0 topic I've started two years ago. What have become of this? It looks like Private is just testing new things (what kind of things?), but nothing is put online.

I guess this Noblise's point and I agree with that.

Dutchy

Hi, Dutchy. I accept the specific points you've made; my point is to do with keeping it in perspective.

Cheers,
baskkk

my point is to do with keeping it in perspective.

And you're right about that.

Dutchy

As I mentioned before my comments are not specific to my request. In fact how many times have we all encountered a problems with the Member's site. For example broken link problems, downloading problems of the pdf's, or even updates with the Member's site and I haven't even mentioned the problems people have had with the Shop. Baskkk no offence but, you tend to forget to easily.

Hi, nobilise.

Well, I've not got much more to say than what I've already posted in this thread. I've bought loads of stuff from the Private online shop and I've got no unresolved problems with any of my purchases. It's true that back in 2004 there were several weeks with no magazine updates on the members' site, but that problem was sorted out and we've enjoyed regular updates ever since. Almost all of Private's back catalogue of magazines from 1965 is available for trouble-free download from the site, with the recently-added option of downloading every entire magazine in JPG zip files. Occasional glitches are usually picked up on and remedied. The weekly updates entertain with the highest-quality porn available on the net, and you need to be a member to see the evidence. The photosets are second to none. If the columns of the forum sometimes include posts detecting odd glitches (some of my posts included), we should remember to keep it all in perspective and enjoy the mass of brilliant stuff Private is making available. If you based judgement only on forum queries - without also enjoying the site, or the products you can buy from the shop - you'd end up with a skewed picture of what's happening.

over and out,
baskkk :-)

I am the Customer Service Director here in Private, and let me say one thing right now. I absolutely do not agree that the Customer Service department in Private does not care about our customers or does not treat our customers as people.

I agree that we tend to be over optimistic with our deadlines. I also agree that we sometimes promise things that we cannot deliver or worse again do not deliver at all, for whatever the reason. But I will not agree that we ever intend to be misleading or that we do not try to give the best service possible. I have to thank Baskkk for his comments below, because he touched on something very real. This is a forum, not the customer service department. It is possible that we miss some things, or don't answer some things, as really this forum is not the priority for customer service as I have said before. In saying that we do endeavor to answer all the customer queries that we see here. I will instruct everyone in here who responds to things on the forum to no longer make promises we are not 110% we can deliver on, as I know this is a cause of frustration. We do appreciate your suggestions, but if now we do not give a response to some of them please understand the reasoning behind it.

In the shop our priorities are twofold. Number 1 is to get the products online as fast as possible, with a fair price and enough marketing material for people to make a decision. Number 2 is to ensure that the packages are delivered quickly, and that any problems are resolved fast. In regards to the specific issue mentioned by Nobilise, and reinforced by Dutchy, let me say that we outsourced the building of a new shop 18 months ago, this is still not complete though it was to take just 6 months. We can point fingers, apologise and even scream all we want but that is the reality. I am sorry that the result of this has meant some changes we thought we could do, we are unable to do. Regulations in the US meant we had to change some of the way we were showing information, unfortunately there was nothing we could do about that. At this time I have no date on when it will be finished, so I wont give one. I have learnt my lesson. But I can say that all of your comments in relation to the shop have been taken note of, and many incorporated into the new shop design.

I like the forum. I love the customer interaction. I am happy to have this forum as a means to communicate about things, to make suggestions, to gather information. I am also happy to have problems highlights, and in customer service and production we will do out best to answer the queries/suggestions/concerns you have quickly. If you have something that you think needs specific attention, please email me or customer service directly. However I think it is unfair for the forum to become a bitching ground towards my team or those people who work in the Internet department, when I know exactly how hard everyone is working to try to give the best service to the customers we can. If there are particular areas that you feel we have neglected and need urgent attention please let me know. I cant change what has happened in the past, but we can continue to work to make the forum better for you guys. However I think we have to be fair to each other, and our expectations of each other, if we hope to use the forum as one of the basis for building a better Private.

Fiona,

I'd just like to say - well said. You give excellent customer service, and the fact that you reply on the forum at all is proof of this. I think some people get spoiled by the attention you give, and then get their expections even higher.

Well done and thank you to all of the staff at Private, you do a great job.

And I am also a Customer Services manager, so I know what is good and what isn't

Fiona and all Private lovers,

First I want to say I'm a 100% Private lover and I participate in this forum from the very beginning.
Yes, I made sometimes critical notes. But that's not to bring Private in discredit, but just to point to some things that could go better. With good and clear information the customers are well informed and it helped them to decide to buy a product.
But I think you must admit there are troubles in the last months in the shop (missing links, disappearing birthdays, disappearing releasedates, missing castlists). Maybe there's a good explanation for that, but I don't think the US law can be responsible for that. This forum is the right place to inform your members about that. You can take away a lot of commotion. But now there are always disappointed (or sometimes angry) reactions from members.

I also have the intention to help to build a better Private and I inform Mermelade (by PM) when I find mistakes in the shop.

But enough now. I think I'm going to watch a Private movie. Because of that I'm a member and I love it.

Dutchy

This will be my last reply to this thread. Promise :D

I want to clarify something, the forum IS the right place for many of these thing to be brought up, and to be clear I do want to hear criticism on the forum (along with everything else!) But I wanted to put things into perspective.

Dutchy you in particular should know that the errors you find and send to us, no matter how small, are dealt with. Ok, often it takes times, but we still take them on board. And this should always be the way it is.

Yesterday I sent the post to all the Internet department, telling them that though we may not like to hear some of the things said, we all have to try a bit harder. And hopefully you guys will see some improvements over the next while.

Over and Out!